Hi. My name is Wanda Bonilla and I live in Florida since 2014, but all my family is in PR.
Due to the devastating havoc caused to the island by Hurricane Maria, and in order to get news about my parents I rent a car in PR. Everything went really smooth and I got a very good price from Sunday am to Tuesday10:30am, full gas tank thru Orbitz.com. When my son got to the U- Save rental car, they did not have internet or power so they could not see what I got from Orbitz. They said they had to do all manually and use his credit card even thought I had already paid the insurance.
My son could not get reach of me due the terrible or zero communication, so he decide to do as they said. Remember, my son had pictures of the confirmation and everything Orbitz send me in an email and showed it to them. After a long wait he finally got the economy car with half tank U-Save overcharged him. They said they can't use the confirmations papers.
They said that they did not have way to fill up the tank; that if he had problem to get gas or to be on time due the gas situation, to call them. I started to call that same Sunday to U-Save because my son was concerned that he haven't been able to get gas once he got to my parents. Whom by the way were fine( at least them). Since Sunday 'till September 26, afternoon we never got contact with the car rental.
When he arrived at 6pm after spending 36 hours in a gas station lines custody by cops to get enough gas to returned the car at least that 26th, the place was closed. He took pictures of the place and the itinerary. While he was taking pictures, a security guard told him that the rental agent had left since Sunday at 4:00pm because there were no gas for the generators. The security guard suggested that he leave the car there with the keys on.
He decided to keep it and to return to the rental next morning. Now, what do you think of all this. Good news I got to learned about my parents but my son spend in a line of a gas station Monday Sept 25th 2017 since 5:45am 'till September 26, at 2:00 pm to get gas only to get to the rental car. Due to the devastation gas is rationated but because he showed his licence the attendant in the gas station let him buy enough to get to the car rental.
And it was closed when he arrived. I expect your intervention because they are not honoring what I reserved with Orbitz. But worse than that they are charging a full tank that they did not provide and an extra day when they were the ones that close at 4pm due the lack of work or demand. All I want is that the extra charges of full tank and extra day get cancel.
That is totally unfair. This is a very profitable company. I am not wealthy but very responsible. Wanda E Bonilla Rented for Gabriel O Droz (son) firstname.lastname@example.org THIS IS MR.
TED JAEGER RESPONSE TO CANCEL EXTRA CHARGES... Wanda Thank you for your concerns. As a company we did the very best we could do under these very difficult circumstances. So we fell short.
Yes we were not there at 6 pm. Per the government of Puerto Rico they put a 6 pm curfew island wide for two days that was extended after two days. If you were found out after 6pm the penalty is you go to JAIL. I hope you can understand that we do not and will not risk that for any employee.
If you would like me to send that to you that link I gladly will. As far as the communication we are at liberty of the power company for that and I hope you understand that situation as well.
I hope this helps you understand the situation. Ted Jaeger.
Product or Service Mentioned: Usave Car And Truck Rental Car Rental.
Reason of review: Problems with payment.