Paid for a Standard SUV (Ford Explorer or similar) and was given a midsize SUV. They gave me a Ford Escape and argued with me that they are giving me an Escape because it is similar to a Ford Explorer.
What?? My understanding is that these are two different sized SUVs and are priced differently. The man working at this office said that he can't offer me an Explorer for such a good price (the price I was quoted on Travelocity). After taking a tram and a bus to the hotel where this car rental office was located I did not find it helpful to argue with the man at this office.
I just needed a car and didn't want to argue.
Reason of review: Poor customer service.